Right of Withdrawal

(1) Consumers have a right of withdrawal in accordance with the statutory provisions (§ 355 BGB). The withdrawal period is fourteen days from the day on which the consumer or a third party named by the consumer who is not the carrier has taken possession of the goods.

(2) Excluded from the right of withdrawal are electronic data carriers, files sent by email and personalised items, such as the Camping Key Europe. The latter does not apply if BVCD Service GmbH fails to deliver the item. In this case, it is at the discretion of BVCD Service GmbH to refund the purchase price, exchange the goods or grant a price reduction. An item with incorrect personalisation can only be exchanged or refunded if the error was caused by the BVCD Service GmbH when personalising the card. Errors caused by incorrect information provided by the consumer are excluded from exchange and refund.

(3) To exercise the right of withdrawal consumers must inform us…

BVCD Service GmbH
Spandauer Burgwall 22A
D-13581 Berlin
E-Mail: info@bvcd.de
Phone: +49 30 33 77 83 20

… about the decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post, an e-mail or a phone call). In order to comply with the withdrawal period, it is sufficient for consumers to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

(4) Consequences of withdrawal: If consumers withdraw from this contract, we must reimburse consumers all payments we have received, including delivery costs (with the exception of additional costs resulting from the fact that a type of delivery other than the cheapest standard delivery offered by us was chosen), without delay and at the latest within fourteen days from the day on which we received notification of the withdrawal from this contract. For payments abroad, bank charges will be deducted. For this repayment, we use the same means of payment that consumers used for the original transaction, unless expressly agreed otherwise with consumers; in no case will fees be charged because of this repayment. We can refuse repayment until we have received the goods back or until the consumer has provided proof that the goods have been returned, whichever is the earlier.

(5) Consumers must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The time limit is met if consumers send the goods before the expiry of the period of fourteen days. The consumer bears the direct costs of returning the goods, unless the delivered goods do not correspond to the ordered goods. In this case, BVCD Service GmbH shall bear the return costs. Consumers only have to pay for any loss in value of the goods if this loss in value is due to handling by consumers that is not necessary for checking the condition, properties and functioning of the goods.